Refund and Returns Policy

Refund Policy for Elite Recyclers Skip Bins

At Elite Recyclers Skip Bins, we are committed to providing excellent customer service and ensuring that your experience with us is smooth and hassle-free. Our refund policy outlines the conditions under which refunds may be issued for skip bin hire services. Please read the following carefully.

1. Cancellations and Refunds

We understand that plans can change. If you need to cancel your skip bin booking, please review the following guidelines:

  • Full Refund: If you cancel your booking more than 24 hours prior to the scheduled delivery, you are entitled to a full refund of the hire cost.
  • Partial Refund: If you cancel less than 24 hours before the scheduled delivery, you will be eligible for a refund minus a $50 cancellation fee to cover administrative costs.
  • No Refund: Once the skip bin has been delivered to your site, no refund will be issued, even if you choose not to use the bin.

2. Changes to Booking

If you need to change the size of the bin or the delivery date, please contact us as soon as possible:

  • No Additional Charge: Changes made more than 24 hours before the scheduled delivery will incur no extra charges.
  • Additional Charges: Changes made within 24 hours of delivery may result in additional charges depending on availability and the nature of the change.

3. Refund Process

If your cancellation or change qualifies for a refund, the refund will be processed in the original payment method within 7 business days. You will receive an email confirmation once your refund has been processed.

4. Incorrect Delivery or Bin Size

In the unlikely event that we deliver the wrong bin size or make an error with your order:

  • Full Refund or Replacement: We will either offer a full refund or provide a replacement bin of the correct size at no additional cost, depending on your preference.

5. Refunds for Damaged or Defective Bins

If a bin is delivered in poor condition or unusable, you must notify us immediately:

  • Replacement or Refund: We will arrange a replacement skip bin at no extra charge or offer a full refund if you decide not to proceed with the hire.

6. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Overloaded Bins: If a skip bin exceeds the maximum fill level, additional fees may apply, and no refunds will be issued.
  • Prohibited Items: No refunds will be given for bins that contain prohibited items as per our terms of service.
  • Late Collection Requests: If you request an extension on the bin hire period and the bin has already been scheduled for pickup, no refunds will be given for any unused hire period.

7. Contact Us

If you have any questions about our refund policy or wish to discuss your booking, please contact our customer service team:

  • Phone: 1300 000 304
  • Email: admin@eliterecyclers.com.au

We are here to help and ensure you have the best possible experience with our skip bin hire services.

This refund policy is subject to change without notice. Please ensure you review this page regularly for any updates.

By placing an order with Elite Skip Bins, you agree to the terms and conditions outlined in this refund policy